Shipping Information

At Glowee, we’re committed to making your experience smooth and stress-free — that’s why we offer FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order once it’s placed. An order is considered dispatched once it has been handed to our shipping carrier. During peak seasons or holidays, processing may take up to 7 business days.

Estimated Delivery Times

Delivery time depends on your location and begins once your order has shipped. Typical transit times are:

🇺🇸 United States: 5–10 business days

🇨🇦 Canada: 7–12 business days

🇬🇧 United Kingdom: 7–12 business days

🇦🇺 Australia: 7–12 business days

🌍 International: 10–15 business days (customs may cause delays)

Please note: shipping carriers may sometimes experience delays outside our control, especially during peak periods or due to customs clearance.

Order Changes and Address Accuracy

It is important to provide the correct shipping address at checkout. Orders can be modified or canceled within 24 hours of purchase. After that, your order may already be in processing and changes are not guaranteed. Refunds for canceled orders will be processed within 7 business days.

If you notice an error, please email us right away at Hello@glowee-smile.com and include your Order Number for faster assistance.

Delayed Deliveries

We understand how important it is to receive your order on time, and we’ll always do our best to ensure prompt shipping. However, delays caused by couriers, weather, customs, or other factors beyond our control may occur. If you experience a delay, please contact the courier directly, and feel free to reach out to us at Hello@glowee-smile.com — we’ll be happy to help track your order.

Lost or Stolen Packages

Once your package has been handed to the courier, it is in their care. If your order is lost or stolen, please notify us at Hello@glowee-smile.com and we will assist you in contacting the courier to file a claim. While Glowee is not liable for packages lost or stolen during transit, we’ll do everything we can to help resolve the issue. In some cases, a replacement may be offered depending on the situation.

Shipping Policy Updates

Glowee reserves the right to update this Shipping Policy at any time without prior notice. By placing an order, you agree to the latest version of this policy. We encourage customers to review this page regularly for updates.

For any questions, feel free to reach us at Hello@glowee-smile.com — our support team is here to help.